Refund policy

Returns

You may request a change-of-mind return within 14 calendar days after delivery. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Email y4qe3n@gmail.com before returning an item. Returns sent without prior authorisation may be delayed or refused.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as reasonably possible with your order number and clear photographs so we can assess the issue.

Return delivery costs

Customers are responsible for return delivery costs for approved change-of-mind returns. Pawvera will cover reasonable return delivery costs where we verify that an item was supplied damaged, defective or incorrectly.

Refunds

We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the credit.

This policy does not limit any rights available under applicable South African consumer law.